Out of pure frustration with this nonsense company, I need to warn everyone about Telmex, a provider of telephone, tv and internet in Colombia. If you are thinking of getting any of these service, please I beg you, do not use Telmex.Really, I will pay you for not taking a contract with them. Together we can get them out of the country…pretty please?
Telemex´s owner, Mr. Slim, is one the richest people in the world, but you really must wonder why? I have never seen such an incompetent company and I have had some crazy experiences already before with Chinese!
First of all, the service was amazingly bad. Internet went out every other day because (according to their help desk) there was a line broken, they were doing updates, someone farted, anyway, it did not work. Besides that, they changed their tv system to a digital one, which also took out the option of changing channels to their original English version. So now you are stuck watching Lost in Spanish, which really is not the same.
So we decided to cancel the account and move to ETB. Luckily we had complaint many times and they had to accept our cancellation because of bad service (this is a new law in Colombia). But than the problems started.
The technician that was supposed to come (which is a department outsourced by Telmex), never showed up. So we kept calling and calling and finally they told us to go to their customer service office and hand in the decoder etc and pay a little fine. After paying I think about 6USD in fine, they gave us a letter that said that everything was in paz y salvo (basically we had followed all our obligations and were done, no more invoices, nothing).
So, so far not that bad, but than we received the next month another invoice from them. After again calling and again being sent to their office, they immediately realized they made a mistake and canceled the invoice. But they still did not completely close our account. So every month we are receiving a new invoice and people start calling us that we did not pay yet. Turns out that still that lazy technician from the beginning has to come and shut down the line (whatever that may mean). Each time we call Telmex, they say they will call us within72hours, but nobody every calls. So we are stuck in the machine that is called help desk and are already waiting for 2 months for someone to call. No other solutions are available according to their employees…
Tomorrow we are going to their office again and I will not leave before the solve this issue, but lets see, I might be there until the next year. My god what a shitty company and how unfortunate that companies have still so much power over consumers. Time to go into politics and straighten things out for good!!
So Mr. Slim if you read this, please be noted that your whole Colombia operation sucks gigantically and if you really want to put a decent company here, send me an email. I will reply you within 72 hours hahahhahaha