Tag Archives: internet

Internet is booming in Colombia!

imagesLatin America must be one of the higher growth markets for “the internet” at the moment. Colombia has currently about 12million users and this number is growing with about 30-40% !!!!! a year. Actually I think we (as in my Colombian people and me 😉 ) are one of the bigger “communities” in what must be the most popular site worldwide of the moment; Facebook which I see as a great accomplishment for our third world country 😉

With a fast growing amount of users, Colombias internet economy is also growing fast. I read last week that payments through the internet grew by about 50% from last year so it seems that also business over the internet is going to be a very normal thing here soon. Slowly people are getting more confidence and we are seeing better (Colombian) made and more secure pages arriving to the market. Especially the younger crowd (more than elsewhere in the world) is leading this developments and is putting its time and effort in developing sites, ideas and business without any big investors backing them up for the moment, but they should soon wake up and smell the coffee.

watch-reloj-tokyo-flash-pimp-p2_a_MEDFor me these developments are great as I live without the internet would be a little boring; the more internet the better! 😉  Without internet I could not know how to write “guevón” (popular word among Colombians that is kind of offensive except when used with friends), how my friend in Holland is doing with his new baby, when there will be another family meeting or I would not have the cool watch that I found at www.mundounik.com, a Colombian webstore that sells some crazy watches.

Hopefully this development of the internet will continue for a long time as it is not only good for the economy (ie. it has created big opportunities for outsourcing in LA) but also the general education level of the Colombians must be rising fast with the increasing access to global news and resource information.

My refrigerator is sending me an email that we are out of tomatoes so got to order some from Carulla and make luch…

WARNING: TELMEX SUCKS!!

telmex-idiotsOut of pure frustration with this nonsense company, I need to warn everyone about Telmex, a provider of telephone, tv and internet in Colombia. If you are thinking of getting any of these service, please I beg you, do not use Telmex.Really, I will pay you for not taking a contract with them. Together we can get them out of the country…pretty please?

Telemex´s owner, Mr. Slim, is one the richest people in the world, but you really must wonder why? I have never seen such an incompetent company and I have had some crazy experiences already before with Chinese!

First of all, the service was amazingly bad. Internet went out every other day because (according to their help desk) there was a line broken, they were doing updates, someone farted, anyway, it did not work. Besides that, they changed their tv system to a digital one, which also took out the option of changing channels to their original English version. So now you are stuck watching Lost in Spanish, which really is not the same.

etb-friendsSo we decided to cancel the account and move to ETB. Luckily we had complaint many times and they had to accept our cancellation because of bad service (this is a new law in Colombia). But than the problems started.

The technician that was supposed to come (which is a department outsourced by Telmex), never showed up. So we kept calling and calling and finally they told us to go to their customer service office and hand in the decoder etc and pay a little fine. After paying I think about 6USD in fine, they gave us a letter that said that everything was in paz y salvo (basically we had followed all our obligations and were done, no more invoices, nothing).

So, so far not that bad, but than we received the next month another invoice from them. After again calling and again being sent to their office, they immediately realized they made a mistake and canceled the invoice. But they still did not completely close our account. So every month we are receiving a new invoice and people start calling us that we did not pay yet. Turns out that still that lazy technician from the beginning has to come and shut down the line (whatever that may mean). Each time we call Telmex, they say they will call us within72hours, but nobody every calls. So we are stuck in the machine that is called help desk and are already waiting for 2 months for someone to call. No other solutions are available according to their employees…

Tomorrow we are going to their office again and I will not leave before the solve this issue, but lets see, I might be there until the next year. My god what a shitty company and how unfortunate that companies have still so much power over consumers. Time to go into politics and straighten things out for good!!

So Mr. Slim if you read this, please be noted that your whole Colombia operation sucks gigantically and if you really want to put a decent company here,  send me an email. I will reply you within 72 hours hahahhahaha